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Sign in to your account to start a new order or manage your existing orders, or get started by registering for an account
Sign in to your account to start a new order or manage your existing orders, or get started by registering for an account
Orders will be taken online via the CaterTrax program at www.sienafresh.catertrax.com. Or by calling the catering office at 518-783-2934.
Method of payment will be PO Number, Check or Credit Card.
Siena Fresh Catering would like a 5 day notice for all typical catering orders.
Siena Fresh Catering understands that last minute orders occur, and as always, we will do our absolute best to accommodate your catering and event needs. A surcharge of $50.00 will be applied all to orders places within 24 hours of the event start time. A surcharge of $25.00 will be applied all to orders places within 72 hours of the event start time.
Our office hours are 8:30 a.m.-5:00 p.m. Monday through Friday, therefore, orders placed late Friday or over the weekend will not be received in our office until Monday morning. Your order is not confirmed until we have contacted you to arrange for delivery and confirm your event information.
Each customer will be required to setup an account prior to placing their initial order.
The account will include basic information: name, phone, e-mail and chosen password.
This information will be kept for ease in placing new orders. Upon checkout, payment will be made through PO, Credit Card (must be called in to catering office) or Check.
An automatic confirmation will be sent to the e-mail noted in the individual's profile.
It is the customer's responsibility to verify the completion of their order upon receipt of the confirming email.
Any order entry or system errors must be communicated to Siena Fresh Catering Director via email or phone.
Orders will be picked up at Lonnstrom Dining Hall during regular business hours.
Customer will be held responsible for payment on orders that are not picked up.
We recommend picking up orders promptly to ensure quality and freshness. Food should be consumed within two hours of pickup, or refrigerated immediately for consumption within four hours. All food should be discarded after four hours.
All events containing alcohol service require a liquor permit. AVI will not service an event without obtaining a permit. We must have notice of alcohol needs 21 days prior to events in order to obtain a liquor permit in a timely fashion. The New York State Liquor Authority (NYSLA) will not guarantee permit requests that come within 14 days of an event. If a push is requested by the client within 14 days and the permit is denied a fee of $48 will be charged to the client.
All service is FREE DELIVERY unless otherwise noted. If the event is off-site, delivery charges will apply.
China service is included in any food beverage order up to 300 people. Any event needing China over this amount will be subject to market price rental fees. Linen is included with every delivered food and beverage order for food tables and seating tables. If linen is needed for events hosted without food and beverage the client will be subject to a linen charge at $5.00 per tablecloth.
SECURITY:Our online ordering servers are hosted by CaterTrax, which has security measures in place to protect the loss, misuse or alteration of the information under our control. We use encryption technology to protect your sensitive personal information stored on our servers and while being transmitted over the Internet. Your information is always stored in this fashion and is never transferred without encryption.
We would require 48 hour advance notification of cancellation. If the order is cancelled less than 48 hours prior to your event, you will be charged 50% of the event charge. Please call us to cancel a last minute order. Do not email or fax last minute cancellations. Clients must speak directly to one of our catering coordinators, any message to a staff member or on our voice mail is not a valid cancellation. Any late changes (less than 24hrs) to an original order can be made on-line by logging into your account. Late order changes may not be fulfilled, it depends on our kitchen schedule that day. Your changes are not confirmed until we have contacted you either by email or a phone call from our event coordinators to confirm your changes.
In addition to credit charge payments, Siena Fresh Catering will accept your personal or company check in advance or on delivery of order. For purchase orders, cost centers, and orders to be billed, terms are net 30 days. All events must be paid in full 3 days prior to the event. If catering orders are being paid with a PO from the College the PO must be provided prior to the event. Until a PO is provided the order will be listed as a quote and will not be considered finalized. If paying for catering with student 901 numbers, the student’s name and 901 numbers must be provided by the Sunday prior to the event.
Sales tax does not apply to College functions or events. Sales tax is applied to all outside orders. Tax-exempt organizations must provide a tax letter with first order.
Substitutions and additions may affect final invoice pricing. Special request pricing will be quoted upon contact.
Client is responsible for any damages to equipment or property.
It is our policy that any leftover food will be discarded after the event. Under no circumstances can leftover food be given to guests. The client will assume full responsibility for any liability as a result from consuming leftover food after the event.
By completing any application/forms on this Web site, you are offering data to Siena Fresh Catering that it will keep private and use only as described here.
Siena Fresh Catering will not sell, give away, or otherwise distribute your personal information that has been collected through this site, either in the near or distant future, without first contacting you and receiving your explicit permission.
Your information on our data base will be used solely by Siena Fresh Catering, both to fulfill the service to you as described within the site, and for future correspondence with you. (For example, we might contact you at some future date, to make an offer, or to discuss a past service.)
